A Guide to Computer User Support for Help Desk and Support by Fred Beisse PDF

By Fred Beisse

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Add-on Peripherals In addition to basic hardware, users frequently need peripheral devices, or hardware add-ons that plug into the computer’s system unit, either internally (inside the case) or externally. For example, anyone who wants to connect to the Internet needs a dial-up or broadband modem or a wired or wireless connection to a local area network. Users who work with graphic images usually purchase a scanner or a digital camera, or both. Anyone who wants to make convenient media backups might invest in a removable disk.

How does one person ever learn to do all the tasks and acquire all the KSAs noted in these position descriptions? Actually, very few workers start in an entry-level position with all the knowledge, skills, and abilities they need to perform every task listed in the job description.

Mspx. Click the Find a Community link in the left pane to see a list of peer user groups. com/forums. An informal network of peers who provide user support to their work colleagues often precedes the formation of a more formal organizational structure. Informal peer support also occurs in colleges and vocational schools, where students quickly learn who among their classmates is a good source of information and assistance. You may have provided informal peer support in a computer or training lab when the person next to you asked for your help to solve a hardware or software problem.

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A Guide to Computer User Support for Help Desk and Support Specialists 5th edition by Fred Beisse


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